The identities of the millions of brands in the global marketplace are as unique as the fingerprints of the billions of people in the world. No matter how similar two brands may be, each has a unique identity, or fingerprint, that makes it distinctive and one-of-a-kind. How do some brand managers strive to have their brands stand out in a crowded market and differentiate their product or service offerings from those of their competitors? While the answer to this involves a complex overview from creative messaging to budgeted output, it all comes down to strategic branding and branded content.

Branding, as defined by the Public Relations Society of America (PRSA), is the process of creating and disseminating a brand name. It can be applied to an entire corporate identity as well as to individual product and service names. The process involves producing and communicating creative information about a business’s identity, reputation and what sets it apart from the competition in its specific industry or sector.

Branded content strives to establish professional and emotional connections with consumers and target audiences. It consists of creating content that engages, educates and entertains the consumer, which encourages brand awareness, recognition and trust. Personifying your business and driving connections through story-driven content is essential when building a memorable and reputable brand. Doing so draws people to your company and helps them distinguish your business, products or services from the rest.

Many people may recognize a brand based upon its logo or colors, but it is the content that truly communicates the personality and values of a brand, along with the quality of a product or service. Brainstorming branded content ideas offers the opportunity to define your brand in more detail than just a logo or name. Whether you are creating a tagline or slogan, blog post, newsletter, video, podcast, case study, or other marketing tool, every piece of content you publish reflects your brand. Therefore, while some feel it is easier said than done, it is important to keep your content consistent across all of your branding materials.

Well-written, consistent content can promote brand recognition, leading targeted customers or clients – whether business-to-business or business-to-consumer – to associate the content with your brand and the specific products or services your business offers. Effective branded content can inform, improve or reinforce consumer perception of your brand and, more purposefully, what it stands for. Furthermore, content consistency can enhance and grow your business by promoting your unique brand identity and making your brand become more recognizable and favorable to your target audience.

Here are five tips to writing branded content that can help you better grasp how to generate sales leads for your business and brand success.

Tip #1: Develop and uphold brand standards.

Writing branded content starts with developing brand standards, which are a set of guidelines on how your brand should be represented and communicated to your target audience as well as the general public. Your brand standards and guidelines should serve as a resource, both internally and externally, offering information and instructions on how to properly use all brand assets. From logos and typography to mission statements and messaging, it is important to align all aspects of your brand, so it comes across in a uniform manner to your targets, and, ultimately, so your brand identity, values and products or services are reflected accurately.

Many ask, “Do I need a brand standards guide?” The answer is a resounding, yes. Once your brand standards have been developed, you can and should utilize and refer to them when writing branded content for your business. By implementing your new brand standards, you can ensure the content being written is on-brand and properly emulates your brand identity. Since your business is built upon its brand identity, upholding your brand standards will allow you to present a consistent and cohesive brand to the public.

Tip #2: Communicate your brand story and key messages.

Your brand story and key messages can shape how consumers perceive and interact with your business. Taking the time to craft a creative, authentic brand story and communicate your key messages can influence, encourage and enable consumers to form a personal connection with your brand. Delivering a strong brand story and story-driven content can reinforce your brand identity, values and persona without making your target audience feel as though you are trying to “sell” them on your products or services. Rather, you will be offering real value and insight into your business, which motivates consumers to engage and connect with your content, brand and personnel.

By repeating your story and key messages across all forms of branded content, you will instill your brand identity in the minds of consumers every time they see your logo, visit your website, read your blog, view your advertisements, read your news, and receive your email campaigns. As a result, they will remember your brand and positively associate your content with the products or services you provide, giving your business the competitive advantage it needs to stand out and succeed.

Tip #3: Avoid jargon and focus on clarity.

Clarity is key when it comes to writing effective branded content. Messages can be obscured by jargon, slang and buzzwords, causing the content to be confusing and difficult to read or understand. The goal is to create straightforward and readable pieces of content that are well-written and have the consumer or your ideal client in mind. Your branded content should be catered to your target audience, and you should use natural language to communicate true value through individual thoughts or ideas.

If you keep your messages clear and concise, consumers will gain a better understanding of what exactly you are communicating. Plus, the messages will come across as more powerful, effective and credible.

If your objective is to draw leads and prospects, the goal should include writing genuine content with unparalleled resources and insights from your company thought leaders. To achieve this, put your writing through a phased approach to evaluation and proofing. Given you have a meaningful and grammatical handle on the content, consider beginning with the quintessential outline that takes into account intended content that exudes value and interest, punctuated with well-researched words and phrases to grab the attention of your audience.

Writing engaging content customers can find online is part of the project. Then, it must draw them in within seconds and hold their attention long enough to appreciate what your brand has to say and offer. One without the other does not cut to the chase of results-oriented content.

Tip #4: Maintain a consistent brand voice.

As we touched on earlier in this blog post, brand consistency leads to brand recognition. Thus, maintaining a consistent brand voice and tone is crucial when writing branded content. It is essential to have an established, distinct voice because it makes your brand, products and services highly identifiable to your target audience and the public.

If you are still in the process of building your brand voice, asking yourself the following questions may help you establish it:

• How would you describe your brand in three words?
• How will you incorporate those traits into your brand messaging strategy?
• How will you communicate and deliver those messages to your target audience?

A consistent tone of voice creates a strong brand for your business and positions your company as a trustworthy resource in your field of expertise. If your voice is rooted in your unique brand identity, your content and messaging can grab attention, strengthen relationships and build affinity with your target audience over time. The more consistent your brand voice is, the more distinguishable and trusted your branded content will be in the eyes of consumers.

Tip #5: Optimize your content for SEO.

Search engine optimization (SEO) helps your target audience discover your content. We recommend optimizing branded content by including keywords and phrases that are unique and relevant to your brand. Doing so will help people find information about your business, products or services when they search online. By infusing your branded content with SEO, you can maximize the visibility of your brand and broaden your audience and reach.

When optimizing branded content, think about what your brand offers and how your products or services can provide solutions to the problems or challenges consumers or your wish list of clients may face. Then, consider the possible, practical words and phrases your target audience might enter into the search engines to find products or services such as yours. Be innovative with your SEO-focused content, and research and include key words and phrases your targets may search online when they are looking for ideas or solutions like the ones your business provides. As you plan your content, you can and should consistently target words and phrases with high search rankings and applicability to your area of expertise. In time, the result will yield content that is easier for your audience to locate.

Incorporating SEO into your content can not only increase search traffic and brand awareness, it can also create a positive brand experience for your potential customers or clients and compel them to make a purchase.

At Eberly & Collard Public Relations, we design brand-building programs and campaigns that include comprehensive solutions, strategies and standards; are client-customized; and offer returns-on-investment. Our branding team produces creative concepts that serve as baselines for yielding tangible results via marketplaces in which our clients are attempting to progress their business objectives. Contact us to learn more about our strategic branding services.

If you are a business owner or leader, chances are you have heard of public relations and media relations. These two terms are often thought of as the same thing and may even be used interchangeably. However, while public relations and media relations overlap in certain ways, they possess different meanings and involve different processes and strategies.

For businesses looking to launch a public relations and/or media relations program, it is important to first understand the difference between the two and the ways in which each can benefit your brand or business.

What is Public Relations?

According to the Public Relations Society of America (PRSA), public relations is a strategic communication process that builds mutually beneficial relationships between businesses or organizations and their publics. At its core, it involves interfacing with a company’s key stakeholders and target audiences through various channels to shape the public perception of a business or brand. To do so, public relations specialists help businesses craft and share powerful brand stories and messages, conduct market research, identify industry trends, develop thought leadership, and plan and implement effective public relations campaigns.

In our professional experience, physical, in-person events are one of the most effective public relations strategies for businesses to increase visibility, share key messages, connect with target audiences, and attain new business. Plus, it provides the opportunity for you to place your company, products or professional services in the public eye and allow consumers to experience them in real-life, real-time environments. A public relations firm can help explore and secure opportunities for your brand or business to get involved in industry or consumer-based events. Whether it is a panel discussion, speaking engagement, book signing, sponsorship, business or product launch, private or public activity, etc., participating in events can promote your brand, product line or service offer, and, furthermore, position your company’s personnel as experts within your industry or field of practice.

However, due to the coronavirus pandemic, most in-person events have been cancelled or postponed until further notice. In the meantime, many businesses have transformed their physical events into digital experiences using online technologies. Virtual events, such as webinars, virtual trade shows, online conferences, and virtual product launches and tours, have become the norm for the time being.

In-person events will eventually return. But, until then, businesses should leverage virtual events and digital opportunities to stay involved, connected and engaged with existing and potential partners, investors, philanthropists, partisans, customers, and clients.

Public relations can involve any number of supplemental strategies and tactics to influence or persuade key contacts to evoke or evolve their ways of thinking, become loyal to a brand, support a cause, make purchasing decisions, or switch from one allegiance to another. How, when and with whom to go about executing public relations campaigns that generate positive results and minimize risks, is a matter of creative and clever planning. An appraisal of intended cause and effect with a seasoned public relations specialist is a wise and preliminary component at the onset.

There are several advantages of public relations. When performed properly, it can build and maintain a positive image and reputation for your brand, generate business leads and sales, and establish a strong online presence, allowing you to further interface and engage with your target audiences. You can learn more about why public relations is essential for businesses in our blog post written May 22nd.

What is Media Relations?

Media relations is an aspect of public relations. At Eberly & Collard Public Relations, we define media relations as a professional activity that generates mutually beneficial associations between public relations specialists or publicists and editors, reporters, journalists, industry or public bloggers and influencers, and other members of the media, with a strategic goal of reaching audiences through newsworthy messages and stories of public or industry interest.

According to the PRSA, the function includes seeking publicity for a business or organization and responding to requests and questions from journalists on behalf of the business or organization. Maintaining up-to-date media lists and a strong knowledge of media audience interests are necessities when it comes to media relations success.

When compared to public relations, which uses multiple channels to communicate key messages, media relations is different in that it only uses one, albeit wide, channel of communication, being the press. Companies use media relations in an effort to secure coverage of their brand’s story, and other business or organizational messages, in the news; this can achieve desirable distribution among and cognizance on the parts of targets. Public relations comprises developing key messages and communicating them to or with stakeholders, such as employees, customers, communities, shareholders, and others in order to build relationships and trust.

Media relations requires managing relationships with relevant and appropriate print, online and broadcast media outlets, and strategically communicating your company’s compelling and newsworthy messages, stories, case-studies, and prudent information. This, in turn, motivates media members to share your company news and content with their readers, listeners, viewers, and followers, providing your brand an opportunity to reach and gain exposure to a larger and often highly coveted audience.

Earned media (or publicity) is a media relations essential. It is achieved or secured editorial content regarding the news, activities, thought leadership, etc. of a business or organization that is published by editors, reporters, journalists, and other members of the media as well as industry or public bloggers and influencers. Simply put, earned media refers to the media coverage you earn through effective media relations and outreach. In a previous blog post, we defined and discussed earned media, and included 5 tips to earn media coverage for your business or brand.

Incorporating a results-oriented media relations strategy into your overall public relations plan can bring many benefits to your business. Doing so builds brand awareness and increases credibility and trust among your publics and target audiences. Enlightening members of the media about your business news focuses upon sound media relations, such that magazine editors, television network or program producers, journalists, and others are compelled to report or comminate it to their audiences. This is one of the most effectual means to gaining third-party endorsements and positive reviews for your business, products or services, which influences and increases the positive behavior and purchasing decisions of existing and potential customers or clients.

Whether you are just getting started with public relations and media relations or have been implementing them for years, understanding the difference between the two and the ways in which each can benefit your brand or business is essential in order to reach challenging business goals.

From business-to-business (B2B) to business-to-consumer (B2C) brands, the Eberly & Collard Public Relations team prides itself in developing, executing and managing strategic public relations and media relations programs that help our clients achieve measurable results toward their communication, sales and marketing objectives. Please contact us if you are interested in learning more about our creative and comprehensive public relations and media relations services.

“Best hotels near me”… “Landscape and garden stores close by”… “Top architecture firms in my area”…

You likely are familiar with entering search terms, such as these examples, into Google to find and research local businesses, products or services. The same is true for your customers. According to HubSpot, 46% of all Google searches are seeking local information. To put that in perspective, almost half the time people utilize Google is spent searching for businesses nearby. So, how can you ensure your business appears in local search results?

Enter: Google My Business.

Google My Business (GMB) is a free business listing that can help consumers in your local area find your business on Google Search and Google Maps. It presents them with a summary of key information about your business, including a description, address, phone number, website, photos, reviews, and more. GMB has quickly become an SEO game changer as one of the most powerful tools you can use to strengthen your business’s local online presence and positively influence the purchasing decisions of new and existing customers.

By the way, even if you seek customers and prospects from other cities and states beyond your business’s close physical proximity, you still ought to utilize GMB to help clearly communicate your locale and contact information. GMB is a top means for posting and promoting your phone number, website address, positive reviews, key messaging, images, and more.

Optimizing your GMB listing brings several benefits to your business. When properly optimized, it can improve your ranking in search engine results pages (SERPs) and on Google Maps. With a stronger presence in the SERPs, you have the potential to reach new customers, drive traffic and sales, and increase the visibility of your brand or business.

Here are five steps you can take to optimize your GMB listing.

Step 1: Verify your business.

The first and foremost reason to verify your GMB listing is so you can fully manage your business information in Google Search and Maps. If you don’t verify your business, you won’t have the ability to manage, edit or protect your listing. Another reason why verifying your business is of utmost importance is because, according to Google, verified businesses are twice as likely to be considered reputable by users. When your GMB listing has been confirmed and authorized by Google, your business will appear more trustworthy and rank higher in the SERPs.

There are a few different ways to verify your business on Google, such as by phone or email. However, most businesses verify by mail. The “by mail” verification process involves requesting and receiving a postcard from Google. The postcard will have a verification code that you will need to enter and submit from your GMB account. After entering the verification code, you should review your information, make any final changes, and confirm all details are accurate and up-to-date. Once your business is verified, you can edit and complete your profile, add posts and photos, and respond to reviews.

Step 2: Complete your profile and keep it up-to-date.

Another essential element of a well-optimized GMB listing is a complete profile. You should complete every section in detail and include as much local information about your business as possible. It goes without saying that your business name and description should be completed immediately so searchers can quickly learn who you are and what you have to offer.

Did you know, according to HubSpot, 88% of consumers who search for local businesses on a mobile device either visit or call within 24 hours? Thus, adding your contact information, including street address, phone number, email address, website URL, and hours of operation, should be at the top of your profile checklist. You do not want to miss out on visits or calls from potential customers by simply failing to fill out the contact fields of your profile.

Additionally, you should select your business category and service area, as well as upload your logo and other high-resolution photos. This will allow searches to gain insight into the specific industry in which you work, where your business provides services, and your brand imagery. It is also recommended to enable messaging on your GMB listing. Doing so allows customers to communicate and interact with you, which can result in leads, appointment requests and queries about your products or services.

Completing your profile will improve your local search ranking and increase the number of actions that customers take on your listing. After you complete the priority sections of your profile, you can start thinking about the ongoing aspects, including promotional posts and customer reviews.

Step 3: Create a content posting schedule.

An often-overlooked feature of GMB is the ability to share content about your business via posts with photos and links. There are a few different types of posts you can publish. From business updates to special offers to event promotions, you have the option to choose which type of post will best deliver the message you are trying to convey.

One of the most efficient ways to stay on top of your GMB posting game is to create a content posting schedule. This includes plotting out the dates, determining the topics and writing the content in advance. High-resolution photos and linked call-to-action buttons, such as “learn more,” “sign up” or “order online” are highly recommended. These additions can make your posts stand out and drive customers to your website or other relevant sites you want to call attention to.

It is best to post at least once a week as GMB posts automatically expire after seven days. They will remain archived in your GMB dashboard, but they will no longer appear on your listing or be viewable by the public. So, you should make it a goal to post regularly, keeping live content on your listing whenever possible.

An optimized GMB listing will get your posts in front of relevant searchers, offering them the opportunity to learn more about your business, products or services.

Step 4: Collect and respond to reviews.

Once you have a stronger presence on Google and begin receiving reviews, you should always go the extra mile to respond to each one. Doing so shows your business is engaged and responsive to feedback, which, ultimately, helps build customer trust and loyalty.

You should also encourage your customers to leave product or service reviews on your GMB listing. You can request a review in person, on social media, via e-newsletters, etc. The key is to make the process as simple and accessible for your customers as possible.

• Pro Tip: The “Get more reviews” widget, which lives in the GMB dashboard, generates a link that you can share with your customers, making it quick and easy for them to review your business on Google. It takes them directly to your listing, a review form pops up, and all they have to do from there is fill it out and submit!

Research shows that positive reviews make 91% of consumers more likely to use a business, and the average consumer reads 10 reviews before feeling able to trust a local business. Consistent and quality reviews are invaluable. So, don’t be afraid to ask for and, more importantly, respond to customer reviews.

Step 5: Evaluate Google’s upgraded GMB profile promotion.

Google recently rolled out an “upgraded” GMB profile promotion, which adds the Google Guaranteed badge to your profile, for $50 per month. The badge adds an interest factor to business listings on which it appears. So, if you are looking for ways to stand out among your competitors, you may want to evaluate this promotion and keep your eyes peeled for any updates as they become available.

GMB is an essential tool for businesses that want to improve their local search ranking on Google. There are many benefits of an optimized GMB listing. It is one of the best ways to improve your local SEO, increase your online visibility, and provide new and existing customers with valuable information about your business. Contact us to learn more about how we help our clients with search engine optimization and digital marketing.

The press release continues to be a tried-and-true method of communicating to the media. In fact, more than 70% of journalists want to receive content from brands in the form of press releases and news announcements, according to Cision’s 2019 State of the Media Report. However, the press release is just a starting point for earned media success.

You may be wondering, “What is earned media?”

Earned media refers to the unpaid, organic publicity generated through word-of-mouth, press coverage, social media mentions, interviews, product reviews, and other various methods. One of the most effective ways to earn media coverage for your brand or business is to pitch a press release or story idea to the media. But, what many people fail to realize is that a well-crafted content or story pitch is just as, if not more, important as a well-written press release.

Most journalists receive hundreds of pitches and press releases each day, many of which will likely be ignored or cast away. So, how can you hook the media’s attention and stand out in the sea of pitches?

Here are five tips to cut through the clutter and increase your media pitching success.

1. Keep it clear, concise and compelling.

Journalists are inundated with large volumes of information daily, including more email pitches than they have time to read. Given the competition for attention in a journalist’s inbox, your pitch needs to be as clear, concise and compelling as possible. Two important factors that determine whether a journalist will read and respond to your pitch are: (1.) your subject line and (2.) the length of your email.

Create a strong subject line to compel a journalist or editor to open your email, and summarize the most important and interesting information in the first sentence of your pitch. If your lead-in piques their interest, they will likely read the remainder of your pitch. That is, as long as it is straightforward and succinct.

Your goal should be to provide the most information in the least amount of words. A general rule of thumb is to keep your email pitch under 200 words. A common pet peeve among journalists is a pitch that consists primarily of buzzwords, so make sure it is plainly written and free of jargon or fluff. If your pitch is too long and complex, journalists will quickly give up and move on to the next.

2. Make it visual.

Offering more than just a press release in your pitch can result in more earned media coverage. A great way to catch the eye of a journalist and illustrate the news you are pitching is to incorporate high-quality visuals, such as photos, videos, infographics, diagrams, etc.

These types of visuals can enhance your story by providing more information and context without overloading your pitch with text. If you can provide journalists with accompanying assets, they will view their job as halfway done and be that much more motivated to cover your story.

Go that additional step for your outgoing pitch by researching and gathering data to back or substantiate your story idea, news information or the quotable thought-leader you are pitching. Combine the data in the form of statistics, and showcase the numbers in a colorful pie chart, bar chart or possibly through a line graph, pictograph or histogram. Visual interpretations make otherwise dry data more appealing for the editors to whom you are sending the pitch concept.

3. Personalize your pitch.

According to Muck Rack’s Annual Journalist Survey, a lack of personalization is the No. 1 reason journalists reject pitches. Many factors play into why this is commonly the case. One factor being that journalists too often receive copied-and-pasted email pitches that have no relevancy to their beat or reader interest. So, the obvious question is, how to ensure your pitches are perfectly personalized and avoid rejection?

It is critical to research and study the sections of the publication or media outlet prior to sending your pitch email. Journalists will appreciate those who take the time to learn and gain a solid understanding of the beats they cover, their writing style, in what they have interest, and the types of sources they tend to seek. Once you have done your homework, you will then be able to tailor your messaging to each publication and journalist.

Every pitch should be uniquely written and individually sent to each journalist you are pitching, rather than sending a mass email to multiple recipients. While it may take some extra time to personalize your pitch to each specific journalist, the results will be worthwhile.

4. Engage on social media.

Relationships are key when it comes to pitching the media. It is best to make an introduction and foster a relationship before asking a journalist to publish your press release or story. Social media offers a fantastic opportunity to connect and build relationships with journalists prior to pitching.

When you see a journalist who is on your target list has written a new article and posted it on social media, show you follow and support their work by liking, commenting on and sharing it on your own social media channels. The more often (yet appropriately) you do so, the more likely they will take notice of your engagement. Then, when it comes time to pitch the journalist, there is a good chance they will recognize your name when it pops up in their inbox. Ideally, and in turn, they will read your email and consider sharing your content with their readers and followers. If the journalist or editor chooses to publish your news, make sure to show your appreciation by thanking them through social media direct messages, email or a handwritten card in the mail.

5. Think outside the box.

Last, how can you go above and beyond the press release to garner the media’s interest? Attempt to come up with creative, unique ways to help journalists visualize, engage and connect with the news or expert analyst you are pitching.

For instance, if you are announcing the launch of a new product, consider sending samples to the media so they can experience the product first-hand. Though, seek permission first to avoid a possible return or dead-end shipment. Another idea, offer an exclusive interview with a company thought-leader who can share insight regarding industry trends, topics or statistics. If you are announcing an event, you could invite a group of journalists to participate in a press tour or attend a media event or press conference that is part of the schedule.

In addition, if you are pitching a professional services firm, a creative idea would be to offer a case study to an editor or journalist about how a specific professional service generated market change or sector results for a business or its customers.

Whether it is a product sample or a unique perspective, offering something out of the ordinary will benefit the journalists whom you are pitching and encourage them to cover your story.

The truth is that pitching is a process. It takes time and tenacity to achieve earned media coverage. Working with a public relations agency can help make the pitching process not only easier, but also more successful.

At Eberly & Collard Public Relations, we specialize in media relations. Our team of experts helps brands and businesses craft compelling media pitches that result in earned media success. Please contact us if you are interested in learning more about our strategic and results-oriented media relations services.

In today’s digital world, social media is one of the most powerful marketing tools for businesses to promote their products and services. There are 3.8 billion active social media users worldwide, according to We Are Social and Hootsuite’s Digital 2020 report. With more people using social media than ever before, and the number of users continuing to increase year after year, a social media marketing plan is essential for businesses looking to stay relevant, grow online presences, connect with their target audiences, and stand out from the competition.

Here are four key steps to developing an effective social media marketing plan for your business.

Step 1: Define your goals.

The first step to any social media marketing plan is to clearly define what you want to achieve through your social media marketing efforts. When setting social media goals, it is important to align them with your overall public relations and marketing plan.

Helpful tip: Follow the S.M.A.R.T. goal-setting framework to ensure each goal you establish is Specific, Measurable, Attainable, Relevant, and Timely.For inspiration, here are some examples of what your goals could be:

– Build brand awareness and loyalty.

A social media plan can help your brand become more known and reach potential customers or clients. If your goal is for your audience to gain familiarity and loyalty with your brand, make sure to post content regularly and engage with your audience frequently.

– Increase engagement with current and potential customers/clients.

To gain traction and interaction on your social media channels, you must also be willing to engage with your audience. Liking, commenting, sharing, and responding are all great ways to show your audience you are interested and listening to what they have to say. The more you engage with your audience in authentic and beneficial ways, the more attention and engagement they will give back to you.

– Drive website traffic.

Sharing content from your website and blog on social media offers your audience a chance to learn more about your business, products or services. Always incorporate a link to the respective webpage or blog post to ensure your audience is being led back to your website. Hyperlink them with vanity words that clearly specify the intended web page content. Consider also using UTM (Urchin Tracking Module) codes for these links, so you will be able to see which links produce the best click-through rates to other pages on your website.

– Generate leads and sales.

If you are looking to acquire more leads and increase sales, you can leverage social media to turn your audience into paying customers. A well-constructed social media plan will allow you to interact with new, potential customers and provide an answer or solution to their questions or needs. Once they come to see your business and your social channels as valuable resources, you will have generated a probable lead.

Step 2: Research your target audience.

After you have set specific goals for your plan, you should research your target audience to determine their interests and needs, and discover how to engage with them.

What are the demographics for your target audience? What topics are they interested in? Which social media channels do they actively use? What types of content do they interact with?

While you may already know your target audience, how do you make sure you are keeping your content relevant? Evaluate the topics you have covered to determine which are resonating with your audience most. Then, increase the frequency and conceptualize new, creative ways to continue covering those topics. Another idea to consider is sending a survey to your target audience, asking what types of content they have enjoyed the most or feedback about what they would like to see more of.

Answering these questions will help you better understand your target audience, and give you the insight you need to tailor your content to their interests and needs. Engaging content that resonates with your audience will draw them closer to your brand and the products or services you offer. Use your social content to inspire them to act by emailing or otherwise contacting you.

Step 3: Build your brand voice.

Some brands are known for being humorous and witty on social media, whereas others are commended for being friendly and helpful. The common denominator of their success is that they use a distinctive brand voice to communicate consistently across social media channels.

Establishing a unique brand voice is a key component of your social media marketing plan. Start by thinking about how you want to reflect your brand values when delivering messages to your social media audience. Then, identify two or three words that describe your brand, and keep them in mind to ensure your social media content remains on-brand.

Whether it is a post, comment, direct message, or other form of content, use your descriptors as the basis of everything you publish. Doing so will help cultivate the connection between your brand and audience, grow a loyal following, and stand out among your competitors.

HubSpot is a great example of how a B2B brand can combine professionalism with personality through a distinct brand voice on social media. The company’s brand voice is clear, genuine and witty, which offers its audience educational, relatable and entertaining content. Study their and others’ social media channels to gain perspective. Don’t forget to view your competitors’ social media and gauge their pros and cons, as this will offer insight about your own strategy.

Maintaining a consistent and memorable voice will help you tell your brand’s story as well as connect and engage with your audience.

Step 4: Track your progress and adjust your plan as needed.

Once your social media marketing plan has been implemented, you should track the progress and measure the performance of your social content based upon your goals. Doing so will help determine if your plan is on track to be successful, or if it needs to be improved or adjusted.

The key metrics you should plan to measure include follower growth, impressions, engagement rate, clicks, shares, mentions, sentiment, and conversion rates, among others. Each social media platform offers its own, built-in analytics. But, there are also a variety of additional social media analytics tools available online, such as Hootsuite, Sprout Social and Google Analytics, among others, that offer deeper insight into how your content is performing. Your public relations or marketing firm should also be providing you with this data and working with you to mold and manage your creative plan.

A successful social media marketing plan takes time to develop and refine, but it is an essential element necessary for your business to thrive in the digital world. If you are not yet utilizing social media to benefit your business, you should consider following the four steps above or contacting a marketing and public relations agency to assist you in creating a customized plan. Contact us to learn more about how we help our clients with social media strategy, content creation and audience engagement.

What is public relations? Why does my company need it? What does a publicist do?

These are a few of the most common questions publicists are asked. Though you can find answers to these questions and more on our FAQ page, we wanted to dig even deeper and take you on a journey through a day in the life of a publicist. If you’re looking for some insight into public relations and how it can benefit your business, take a look at these five things you might not know a publicist does – and can do for you – on a day-to-day basis.

1. Secure Media Coverage: As publicists, we are always strategizing how to develop compelling, newsworthy stories that will help garner positive media coverage for our clients. It is essential for publicists to establish relationships with key media members and know how to deliver a well-timed, targeted story, news or concept pitch as these factors directly impact the success of a press campaign.

Ultimately, an effective press campaign results in media coverage, which can build your brand’s reputation, generate credibility and attract new business. Take stock of the press coverage your business has had during the last year, two years, or longer. If you continue to watch your competitors take the stronger share of voice, it is time to explore new publicity opportunities.

Work with a public relations firm that has a proven track record of solid media coverage placements and creative media kits for its clients. A true publicist spends the better part of his or her day rolling out press campaigns and managing media relations on behalf of clients. Consider how much time and attention are needed to secure published and on-air publicity, and build an annual budget that maintains consistent media coverage for your company, corporate news, products, or professional services.

2. Integrated Marketing: In today’s PR world, publicists often manage integrated marketing campaigns in addition to traditional press campaigns. An integrated marketing strategy utilizes a customized recipe of public relations, marketing, digital marketing and advertising to promote and drive sales of a company’s products or services. On the other hand, a traditional press campaign is focused on managing the reputation, relationships and communication between a company and its customers, stakeholders or others.

Where integrated marketing is concerned, your publicist oversees a range of campaigns and projects across the marketing spectrum most or all days of the week, often adjusting goals and objectives for underperforming results.

As with any strategic plan that is put into place, someone should supervise and navigate the process daily to keep activities on track. This is where a professional publicist comes into play. Whether you are targeting businesses or consumers, turn to publicists to take your brand awareness, loyalty and conversions to the next level with integrated marketing.

3. Search Engine Optimization (SEO): As the digital landscape progresses, it is increasingly important to build your online presence. If you want your brand’s message, products and services to show up in search engine results, SEO can help. Publicists understand how to optimize content with keywords and phrases that are tailored to the intent of your target audiences.

If SEO is part of your overall PR strategy, your publicist will dedicate time each day monitoring your website’s position in Google and other key search engines; overseeing a robust Google Ads campaign for your business or brand; optimizing your social media channels; and tracking key metrics, such as organic traffic, bounce rate and click-through rate. By utilizing SEO, publicists can help increase your online visibility, reach your potential customers/clients and drive traffic to your website.

4. Establish Thought Leadership: PR is a powerful tool for developing a strong reputation as an industry-savvy thought leader. By engaging the media, publicists look to utilize press releases with true news about you and your personnel, brand or business to generate media coverage or publicity that positions you as an expert or analyst in your field of practice or expertise.

Then, there are articles publicists write that cover any number of expert topics within your knowledge base. These articles quote you across a range of professional and engaging subject matter you can share with your industry, clients or follower base. Publicists’ relationships with the media make publication of the articles not only possible, but strategically placed. Though, thought leadership does not stop there.

A combination of carefully orchestrated social media content, speaking engagements, blogs, bylined articles, Q&As, and white papers to create earned media opportunities give voice to and communicate credibility for your company’s leadership. Simply put, we leverage your knowledge and expertise to position you as a go-to authority within your business-to-business targets and industry or among applicable consumer markets.

5. Generate Leads: Is lead generation the job of the publicist? Some say yes, some say no. The way we look at it is, PR is a tool that can work in tandem with your marketing and business development efforts to support lead generation. We, as publicists, craft strategic content and messaging tactics for your brand and business during our day’s work to foster trust and integrity with your target audiences. This, in turn, generates leads and new business conversions for your business.

Talk to a publicist about your specific targets’ demographics, geographics and psychographics. Discuss what has worked and that which has not worked in terms of reaching and interfacing with your leads and prospects. From a viable publicist, you should expect a strategy that considers your past, existing and forecasted business development efforts.

For our clients, we conduct assessments of these precise facets of sales prospecting to guide them toward unearthing more qualified and quantified leads. A formal research and discovery process reveals gaps and issues that have kept our clients from successfully achieving maximum marketability. From there, we brainstorm and create annual public relations program plans that act as the roadmaps for publicity and promotion, equating to converting leads into sales and revenue for them.

If your publicist isn’t focusing your public relations with a diverse approach or in ways that support your sales efforts, you may want to reboot.

Whether you’re looking to gain a better understanding of public relations or exploring the next step of retaining a firm, we hope this insight sheds some light upon the ways in which publicists provide brand benefits for their clients.

Our firm works with full fervor towards the realization of our clients’ branding, public relations and integrated marketing objectives. Contact us to learn more about our process and how we jump start our clients’ publicity.