Archives for March 2020

Current events today are unprecedented. The coronavirus has caused chaos for many lives and businesses in ways that are nothing short of disruptive- for many, alarming or possibly even frightening.

If you are like us, you want to stay abreast of the latest and evolving news about COVID-19. Yet, the constant barrage of coronavirus information and updates is generating a level of stress some have never experienced.

Given your first priority is safeguarding your loved ones and home, and that you have created a safe and healthy environment for yourself and those in your care, perhaps your thoughts or worries are also wandering to business. If so, you are not alone. For businesses across most industries, pressing concerns include possible effects COVID-19 could have on first and second quarters’ revenue and profitability.

While the situation is undoubtedly serious, and it requires our full-and-upright attention, we would suggest that communication focus and ingenuity are two essential elements for keeping your business relevant in these distracting times.

Whether you are a business owner, member of an executive or leadership team or a communications professional, being proactive and strategic is imperative for unifying your messaging. In times of crises, internal and external communications for your business or brand need to convey clear and consistent information.

From a marketing communications perspective, being proactive is essential to cut through the noise and maintain open lines of communication to and with your target audiences.

Digital Dividends

For those of you who are facing canceled business events at venues, trade shows, design centers, or other onsite encounters, consider contrasting your marketing engagement strategies. Start by tackling the chasm in physical networking by implementing new digital marketing tactics. Whether you have an active digital marketing program or not, these times call for a vastly more robust approach to digital and viral connections.

Digital marketing has given rise to the restructured marketing of brands, products and services by implemented digital methods. Fueled through mobile phones, devices and desktops, a surge in screen-to-screen messaging, for now, can replace face-to-face networking. Best of all, when things calm – and they will – one result can be a stronger union of digital and in-person marketing for you or your sales and marketing teams.

For the foreseeable future, online display advertising, paid and unpaid social media, video series, Google Ad Campaigns, Search Engine Optimization, Search Engine Marketing, and, yes, sometimes Facebook Ads Manager can act as a foundation for business-to-business, business-to-consumer and business-to-community outreach.

If you’ve implemented these tools in the past, now is the time to revisit how, where and when to supplement your marketing plan with them. Increase their presence and frequency in your day-to-day promotions, or start by adding them to the marketing mix.

Then, there are automated marketing programs, inbound leads generators and thought-leadership webinars, along with other best-in-practice digital mediums. Productive marketing plans involve initiating these tactile virtual events and activities for branding, regardless of canceled onsite events and meetings. Stretch your marketing muscles with a host of highly creative digital connections, and harness the power of reaching more qualified and quantified targets. Not only will this advance your brands share of voice, you’ll gain new prospects for sales by reaching them for the first time or exponential ways.

The current necessity for increasing engagement with target audiences is also rife for developing a strategy with the newly popular social video marketing, which is a digital content and distribution method driven with the support of influencers. Influencer marketing offers one type of beneficial “halo effect,” which involves a positive perception of a product, service or brand by having relatable, similar experiences, or given the optimistic view or opinion of another. Influencer marketing serves real results for brands and businesses when deployed, monitored and managed across pertinent digital platforms and online channels.

Start by identifying top influencers in your area of marketing and business. Assess their online and digital presences, gauging which could act as trusted authorities or ambassadors of your brand. When you create your influencer program, the single-most critical factor is to stay focused on exactly how your carefully selected influencers will endorse the professional services you provide to your clients, or the products you sell to your customers. These digital communications can be utilized for blogs, social media, e-newsletters, infographics, images, photos, online testimonials, online reviews, and the list goes on.

Digital Dialogs

Having suddenly entered this era of critical mass-messaging to your important audiences, we recommend the best means of developing corporate or brand messages is to concentrate on being authentic, empathetic, professional, and clear. This is the time to follow your company’s brand and messaging standards like never before.

If you do not have brand or messaging standards, read the rest of this article and then schedule a meeting with your marketing and executive teams, or with your public relations agency. Conceptualize, draft, review, and refine a set of guidelines, copy and content for your business’ communications, spanning diverse segments within your internal and external contact databases.  

Choose prudently the ways in which to communicate online by generating an advanced schedule of timely and valuable insights your business has to offer. Information-packed e-newsletters, online educational sessions, virtual product displays, satisfied-client case study videos, and Facebook Live are only the cusp of many available digital platforms you can put to use to accomplish digital connectivity.

Your personnel can post and share the information with your customer groups, sales prospects, vendors, media members, and others. The result will yield digital engagement that replaces the in-person interactions that have been lost by canceled conferences, trade shows and networking events.

Digital Decisions: Where To Go From Here?

Digital marketing can be a persuasive instrument to expertly reach wide-ranging contacts from the comfort and safety of your desk or home office. Properly managed, it can be a marketing teams’ roadmap to incorporating digital platforms, strategies and messaging power that will maximize promotions and publicity.

But, many marketers have only yet to implement one or two facets of digital marketing, whereas the reality involves vast prospects to maximize the concept. If well planned and judiciously activated, your digital marketing communications will help you reach and win new customers or clients, as well as sell consumer products and professional services.

With the pressing current events of today, all of us are distracted and concerned. Though, most, if not all of us, are online throughout the day (and night). Connectivity and the chance to interact are just a click away.

We are rooting for you as you invoke focus and ingenuity for building and maintaining new or boosted digital connectivity with your target audiences today and in the weeks to follow. If you need professional consultation and public relations support, we are here for you. Connect with us about your digital marketing, crisis communications, publicity, or just to digitally say hello.

Be well,

The team at Eberly & Collard Public Relations

 

What is public relations? Why does my company need it? What does a publicist do?

These are a few of the most common questions publicists are asked. Though you can find answers to these questions and more on our FAQ page, we wanted to dig even deeper and take you on a journey through a day in the life of a publicist. If you’re looking for some insight into public relations and how it can benefit your business, take a look at these five things you might not know a publicist does – and can do for you – on a day-to-day basis.

1. Secure Media Coverage: As publicists, we are always strategizing how to develop compelling, newsworthy stories that will help garner positive media coverage for our clients. It is essential for publicists to establish relationships with key media members and know how to deliver a well-timed, targeted story, news or concept pitch as these factors directly impact the success of a press campaign.

Ultimately, an effective press campaign results in media coverage, which can build your brand’s reputation, generate credibility and attract new business. Take stock of the press coverage your business has had during the last year, two years, or longer. If you continue to watch your competitors take the stronger share of voice, it is time to explore new publicity opportunities.

Work with a public relations firm that has a proven track record of solid media coverage placements and creative media kits for its clients. A true publicist spends the better part of his or her day rolling out press campaigns and managing media relations on behalf of clients. Consider how much time and attention are needed to secure published and on-air publicity, and build an annual budget that maintains consistent media coverage for your company, corporate news, products, or professional services.

2. Integrated Marketing: In today’s PR world, publicists often manage integrated marketing campaigns in addition to traditional press campaigns. An integrated marketing strategy utilizes a customized recipe of public relations, marketing, digital marketing and advertising to promote and drive sales of a company’s products or services. On the other hand, a traditional press campaign is focused on managing the reputation, relationships and communication between a company and its customers, stakeholders or others.

Where integrated marketing is concerned, your publicist oversees a range of campaigns and projects across the marketing spectrum most or all days of the week, often adjusting goals and objectives for underperforming results.

As with any strategic plan that is put into place, someone should supervise and navigate the process daily to keep activities on track. This is where a professional publicist comes into play. Whether you are targeting businesses or consumers, turn to publicists to take your brand awareness, loyalty and conversions to the next level with integrated marketing.

3. Search Engine Optimization (SEO): As the digital landscape progresses, it is increasingly important to build your online presence. If you want your brand’s message, products and services to show up in search engine results, SEO can help. Publicists understand how to optimize content with keywords and phrases that are tailored to the intent of your target audiences.

If SEO is part of your overall PR strategy, your publicist will dedicate time each day monitoring your website’s position in Google and other key search engines; overseeing a robust Google Ads campaign for your business or brand; optimizing your social media channels; and tracking key metrics, such as organic traffic, bounce rate and click-through rate. By utilizing SEO, publicists can help increase your online visibility, reach your potential customers/clients and drive traffic to your website.

4. Establish Thought Leadership: PR is a powerful tool for developing a strong reputation as an industry-savvy thought leader. By engaging the media, publicists look to utilize press releases with true news about you and your personnel, brand or business to generate media coverage or publicity that positions you as an expert or analyst in your field of practice or expertise.

Then, there are articles publicists write that cover any number of expert topics within your knowledge base. These articles quote you across a range of professional and engaging subject matter you can share with your industry, clients or follower base. Publicists’ relationships with the media make publication of the articles not only possible, but strategically placed. Though, thought leadership does not stop there.

A combination of carefully orchestrated social media content, speaking engagements, blogs, bylined articles, Q&As, and white papers to create earned media opportunities give voice to and communicate credibility for your company’s leadership. Simply put, we leverage your knowledge and expertise to position you as a go-to authority within your business-to-business targets and industry or among applicable consumer markets.

5. Generate Leads: Is lead generation the job of the publicist? Some say yes, some say no. The way we look at it is, PR is a tool that can work in tandem with your marketing and business development efforts to support lead generation. We, as publicists, craft strategic content and messaging tactics for your brand and business during our day’s work to foster trust and integrity with your target audiences. This, in turn, generates leads and new business conversions for your business.

Talk to a publicist about your specific targets’ demographics, geographics and psychographics. Discuss what has worked and that which has not worked in terms of reaching and interfacing with your leads and prospects. From a viable publicist, you should expect a strategy that considers your past, existing and forecasted business development efforts.

For our clients, we conduct assessments of these precise facets of sales prospecting to guide them toward unearthing more qualified and quantified leads. A formal research and discovery process reveals gaps and issues that have kept our clients from successfully achieving maximum marketability. From there, we brainstorm and create annual public relations program plans that act as the roadmaps for publicity and promotion, equating to converting leads into sales and revenue for them.

If your publicist isn’t focusing your public relations with a diverse approach or in ways that support your sales efforts, you may want to reboot.

Whether you’re looking to gain a better understanding of public relations or exploring the next step of retaining a firm, we hope this insight sheds some light upon the ways in which publicists provide brand benefits for their clients.

Our firm works with full fervor towards the realization of our clients’ branding, public relations and integrated marketing objectives. Contact us to learn more about our process and how we jump start our clients’ publicity.